First-time Portal users will need to set a password and accept the user agreement. After that, it’s easy to manage your user profile within the portal.
To access your user profile, navigate to the User icon in the upper-right corner of the screen and click Profile. Here you can change your username, email and password as well as set up 2-Factor Authentication via Google Authenticator for added security.
Resetting Your Password
Click the Change Password button. The following screen will allow you to change your password while logged into portal. Click Save when finished.
If you ever need to reset your password while not logged in, simply click the Forgot Password? link on the log-in page and you will receive an email with instructions and a link to reset your password.
Change Username and/or Email
Click the Edit Profile button. The following screen will allow you to change your username and/or email address. Click Save when finished.
Setting up 2-Factor Authentication
To set up 2-FA, you will need Google Authenticator to be installed on your smartphone. Once you have it installed, click the Activate button and follow the simple on-screen instructions. Click Save when finished.
To remove 2-FA, simply click the Deactivate button and confirm within the pop-up window.
If you need further assistance, please contact our support team.