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Support Topic: Follow-Up Plans

What is a Follow-up Plan?

Overview

A Follow-up Plan is a critical part of your Health Assessment’s success. A Follow-up Plan outlines how your organization is going to engage users after they’ve completed a health profiler. During your on-boarding process with Medicom Health, you will have the opportunity to create your custom plan using our Follow-up Plan Wizard.

Common Follow-up Plan Tactics

Your plan will typically contain a number of different tactics and systems that make sure your engagement strategy is aligned with the overall goals of your organization. Some of the different components typically incorporated into a Follow-up Plan are

  • An appointment scheduling system and/or a find a doctor website
  • A phone call follow-up program from a nurse or call center
  • Scheduled follow-up emails either directly from Medicom Health, or through a CRM or Marketing Automation platform of your own
  • Registration for an event that’s hosted or sponsored by your organization
  • Relevant educational content
  • Social media sharing or other brand engagement

Management Portal Follow-up Plan Elements

Your Follow-up Plan is put into action as soon as a user is given their result category on the Results Screen, which displays once they finish a profiler. It includes

  • All Calls to Action that users see on the profiler results page
  • Scheduled Follow-up Emails delivered to users at pre-determined intervals after they complete a profiler
  • Email Notifications that are triggered when users complete a profiler and get a specific result, such as “High Risk.” These emails are typically used to facilitate nurse callbacks, call centers, and other follow-up tactics.
  • Marketing Automation Integrations
  • CRM System Integrations
  • Appointment Scheduling System Integrations

These plan elements should be aligned with your overall organizational goals for how to engage users. Medicom Health has built a number of vendor integrations to provide a seamless and vendor-agnostic solution that works for our clients. If you would like to see a new feature, let us know by contacting us using the button on the right.

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HRA Support Topics

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Cost

We are waving our 1-time fee for new customers for a limited time.
We typically charge $25k to health systems for a 3-yr. service period.

Rx Savings Assistant® has no ongoing costs for providers.
Pharma manufacturers fund the discounts. We receive a small commission for each discount used. There is no impact on pharmacy profit margins.

Health systems do shoulder the cost of the IT implementation.
This includes paying for any additional EHR data feeds if necessary.