Learn from Steve Koch, Director of Health Initiatives at Cast & Hue, an industry-leading, patient experience consulting agency, as he provides valuable insight into the role emotions play in patient experience and satisfaction.

The Beryl Institute, the leading experts on patient experience states that “being cognizant of the power and reach of patient experience and then acting with intent may be the greatest commitment made in healthcare today.”™

Listeners will:

• Understand the influence of emotions and the role they play in patient satisfaction.
• Know the steps to take to ensure you are optimizing your patients’ emotional journey throughout your organization.
• See examples from healthcare organizations that are incorporating emotion within their patient experience.