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Recording:

Webinar: The Importance of Emotion Within the Patient Experience

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Learn from Steve Koch, Director of Health Initiatives at Cast & Hue, an industry-leading, patient experience consulting agency, as he provides valuable insight into the role emotions play in patient experience and satisfaction.

The Beryl Institute, the leading experts on patient experience states that “being cognizant of the power and reach of patient experience and then acting with intent may be the greatest commitment made in healthcare today.”™

Listeners will:

  • Understand the influence of emotions and the role they play in patient satisfaction.
  • Know the steps to take to ensure you are optimizing your patients’ emotional journey throughout your organization.
  • See examples from healthcare organizations that are incorporating emotion within their patient experience.

Tony Huth

CEO/Co-founder

Tony Huth is Chief Executive Officer and co-founder of Medicom Health. For over 25 years he has developed award-winning software tools to help influential health organizations inspire and empower individuals to address their health concerns.

More by Tony Huth

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