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Recording:

Patients Hate Phone Calls! Plus Call Center Staffing is Difficult & Costly

Patients Hate Phone Calls! Plus Call Center Staffing is Difficult & Costly

Patients Hate Phone Calls! Plus Call Center Staffing is Difficult & Costly

How Message-Based Engagement Improves Patient Acquisition & Satisfaction

Do you answer your phone? So why expect that patients and prospects will? Face it. We’ve shifted to text and messaging platforms and we expect health care do the same.

Additionally, healthcare has the highest call center staff attrition rates. Low throughput increases appointment wait times – snowballing into meaningful amounts of lost leads.

Join Josh and Karen as they share how replacing or augmenting traditional contact centers with flexible tech-enabled messaging services can increase patient acquisition and retention.

In this 45 minute webinar:

Presented by:

  1. Advantages of message-based communication
  2. Common contact center pain points and how to fix them
  3. Creative uses of chat technology you’ve likely not seen
josh-fieldman-600

Josh Fieldman

Head of Partnerships, MedChat

karen-parks-600

Karen Parks

Sr. Business Development Executive, MedChat

This webinar has ended. Thank you for your interest. We typically publicly post the webinar recordings 1 month after broadcast. Note that registrants get instant access. If you have questions regarding this event, please contact us here.

Tony Huth

CEO/Co-founder

Tony Huth is Chief Executive Officer and co-founder of Medicom Health. For over 25 years he has developed award-winning software tools to help influential health organizations inspire and empower individuals to address their health concerns.

More by Tony Huth

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Whether you're a big, medium, or small healthcare organization, this is something that everyone needs to integrate into their marketing strategy.

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Cost

We are waving our 1-time fee for new customers for a limited time.
We typically charge $25k to health systems for a 3-yr. service period.

Rx Savings Assistant® has no ongoing costs for providers.
Pharma manufacturers fund the discounts. We receive a small commission for each discount used. There is no impact on pharmacy profit margins.

Health systems do shoulder the cost of the IT implementation.
This includes paying for any additional EHR data feeds if necessary.

Thank you!

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