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Access Support Articles Directly from the Portal

March 3, 2020 Michael Venske Category: Blog, March Newsletter 2020Tags: portal, tips

Access Support Articles Directly from the Portal

Medicom Health has a number of support articles available on our website to assist you with all things HRAs. They are fairly quick and easy to find, but did you know that there is an even faster route that will take you there directly? Connect easily from the Medicom Health Portal!

We typically talk a lot about the User/Audit and Integration icons in the upper right- hand corner of the portal, but the avatar one? That’s where the secret lies.

The drop down of this avatar icon includes the following options:

  • Profile – Shows general information about the User and the 2-Factor Authentication set-up
  • Support – This is the link that will take you directly to our Support Articles
  • Contact – Provides contact information to our Technical Support and Billing/Account departments
  • Log Out

Needless to say, Support is where it’s all at: Follow Up Plans, Common Questions, Customization, CRM Integration, Campaign Attribution…the list goes on.  It might be a great idea just to bookmark this page for future reference. You can even simply print them out or share it with your colleagues!

As always, your Client Success Team is always here to help in any way we can.

P.S.: This article creates another pathway for you to find that link quicker 😉

Michael Venske

Strategic Enterprise Client Partner & Promotional Services Specialist

Michael Venske is busy building and growing customer relationships by providing either creative collaboration for marketing campaigns or support and guidance for Medicom's suite of health risk assessments. Other specialities include: idea generation, bad puns, and speed walking.

More by Michael Venske

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