Each and every month we make varies improvements to our Health Risk Assessments (HRAs). Here is a quick recap of a few of the updates & enhancements we made recently:
Colorectal Cancer Updates
In early 2021, the U.S. Preventative Services Task Force (USPTF) published their final recommendation for colorectal cancer screenings. Simply put, risk levels changed. To ease this shift for customers, the Client Support Team updated follow-up emails and calls-to-action for the colorectal cancer HRA. Do you have questions about these changes? Contact the Client Success Team.
V2 HRAs Become “Legacy” Tools
EVALIA® branding and the word “profiler” is no longer part of the Management Portal. However, the Health Risk Assessment URLs will continue to display as profilers.evaliahealth.com.
To review your assessment’s current naming convention, log into the Management Portal click Customization > (HRA) > Title Bar, Intro, & Progress and toggle the ‘Application Name.’ You can select the default or create/update the custom name at any time.
In addition to removing EVALIA® and “profiler” from the Management Portal, the “v2” identifier for the platform’s previous assessments were renamed “legacy” assessments. With “legacy” in place for “v2,” Medicom Health also dropped “v3” from the assessment name.
Notification Feature Now Filters Phone-Call Opt-Ins
At the end of 2020, we added a customization option allowing clients the ability to grant consumers a voice to explicitly opt-in (or out) of receiving phone calls from providers. This feature ensures follow-up calls go to individuals who agree to receive them.
Our most recent update to the Notification feature automatically removes opt-outs from users who complete assessments. User status appears on the notification report table as well as the downloaded User Data file. Therefore, call center staff can easily identify users who agree to receive a callback.
Personal outreach improves patient satisfaction. Removing individuals who do not want to be contacted is an important part of developing strong patient trust.
YOUR IDEAS ARE OUR FUEL
Most importantly, clients like you guide our mission. Your feedback improves the platform for everyone. Got an idea? Please share how we can support you better by contacting Client Support today.