Are you using our Notifications feature properly…or at all?
In this context, “notifications” are emails sent to hospital staff members of your choice. They alert them about users who have completed an HRA, usually with a high risk result.
Housed in the Follow-up section of the management portal, Notifications allow your system to respond in real-time to those with the greatest need. These email alerts can be setup to notify internal stakeholders. For example, to prompt service line leaders or call center representatives to do immediate outreach.
When someone completes an HRA and provides their contact information, they are often expecting the health system to contact them. In most cases, this improves the chance of converting those individuals to patients. Fortunately, with our Notification feature, you no longer need to wait until a CRM update happens. And you don’t need to monitor HRA results manually. Clearly, automation is the name of the game.
Notifications Best Practices
Historically, we have seen Notifications created to signal to your staff of High-Risk HRA completions of urgent or even life-threatening nature, like Heart Health, Diabetes or Stroke. However, recently we have seen an uptick in systems creating Notifications for service lines with more barriers to access, like Sleep, Weight Loss and Behavioral Health, where it could take weeks to get an appointment. Consequently, this personal outreach allows consumers to schedule appointments right away thereby reducing the wait times and improving patient satisfaction.
For assistance setting up Notifications on your HRAs, please reach out to your Strategic Client Partner.
Click this link for our support article on the topic.